One of the most fundamental rules about software rollouts and change management in general is that before people follow the activities they are asked to do they want to know ‘What Is In It For Me?’ (WIIFM). Addressing this is such a fundamental requirement for software rollouts but still it’s not always fulfilled correctly. Read more
It is hard to imagine any business that can survive without technology. But not all technology projects are successful. I believe that for these projects to succeed it is essential to bring the people and the technology together from the time of making the original decision to implement and roll out the new technology in the company. And it is essential to keep people involved until the end of the project when the technology becomes part of the business as usual activities. Read more
Communication is one of the key tools we use to lead and succeed in software rollouts. And you can’t succeed in it if you work alone. – Communicating successfully is like being part of an orchestra where everyone has to be aligned with the others or the whole performance will be ruined. Read more