When people need to do something new they often fear how the future will be. And because a software rollout is something new in people’s work they can also have fear. But what is fear actually? Well the good news is that FEAR is False Evidence Appearing Real.

And this explanation helps us in finding a solution of how to eliminate the fear that people face when you roll out software.

First, we need to find out what are the things that the target audience and stakeholders fear related to our software rollouts and then based on our findings we should show that FEAR is in fact False Evidence Appearing Real. We should explain why people should not fear the software rollout and how their concerns are addressed.

To find what people fear regarding the software rollout just ask them what are their concerns related to your software rollout, e.g., by interviews, surveys, workshops and focus groups. And then address these FEARs by providing answers as to why their fear is in fact False Evidence Appearing Real. Do this by using various communication channels, for instance, articles, webcasts and emails.

If you don’t eliminate fear then people will likely get stuck in their old ways of working and the progress of your software rollout will be in danger. But if you address the fear then people will feel confident to proceed with your software rollout tasks and you will be on your way to success.

To your software rollout success!